Terms & Conditions

GUIDELINES REGARDING ITEMS PURCHASED

All items sold to Diabetic Exchange USA, LLC. must arrive sealed and have no damage. The term “damage” extends to any less-than-perfect item. Examples include, but are not limited to, items that are opened, crushed, scratched, dented, torn, stained, cut, have water damage, or ink on them.

All items sold to Diabetic Exchange USA, LLC. must meet their minimum expiration date requirements. See price list for more info. Diabetic Exchange USA, LLC. does not purchase any expired products.

All items sold to Diabetic Exchange USA, LLC. must be within their original packaging and include all materials intended to be within the box from the manufacturer. Items that have been tampered with in any way will not be accepted by Diabetic Exchange USA, LLC.

Diabetic Exchange USA, LLC. will remove all prescription labels and destroy them. Any attempts made by the customer to remove the labels may result in damage. Damaged items will not be accepted by Diabetic Exchange USA, LLC.

Diabetic Exchange USA, LLC. solely purchases the items listed on its website: https://www.diabeticexchangeusa.com/price-list. Items not listed on the website will not be accepted.

GUIDELINES REGARDING SHIPMENT

The customer is responsible for ensuring that all supplies are packaged carefully and securely. Diabetic Exchange USA, LLC. will not accept items damaged during shipment. All items must be shipped in a sturdy box.

OWNERSHIP

By selling to us, you certify that you did not intentionally acquire supplies through insurance, Medicare, Medicaid, or by any illegal means to sell them to Diabetic Exchange USA, LLC.

You agree that you are the rightful owner or have been given permission by the rightful owner to sell any supplies. You signify that you did not and will not violate any applicable law or regulation in obtaining these supplies or selling them to Diabetic Exchange USA, LLC.

You certify that the sale and transfer of these supplies will not result in Diabetic Exchange USA, LLC. violating any anti-money laundering, anti-terrorism, healthcare, or other applicable law.

RIGHTS WE RESERVE

Diabetic Exchange USA, LLC. reserves the right to change prices at any time, with or without notification.

Diabetic Exchange USA, LLC. will not cover the 2.9% PayPal goods and services fee or any other fee charged by payment processors.

RETURNS

If a customer’s products do not meet the above terms and conditions, Diabetic Exchange USA, LLC. will not pay to ship the supplies back. If a customer wants their supplies returned, it is the customer's responsibility to contact support@diabeticexchangeusa.com in a timely manner to request a return.

ADDITIONAL TERMS

Diabetic Exchange USA, LLC., shall not be liable for any indirect, consequential, special, or punitive damages arising from this agreement, incidental or exemplary, foreseeable or unforeseeable.